Privacy Policy

This Privacy Policy (“Policy”) describes the information that Call Luke’s Plumbing (“we,” “us,” or “our”) may collect, use, and disclose about visitors to our website, https://calllukes.com (the “Site”). By visiting or using the Site, you acknowledge that your use of our Site, and any dispute over privacy, is subject to this Policy, including its applicable limitations on damages and the resolution of disputes.

Please note: Call Luke’s Plumbing operates exclusively in Houston, Texas. This Policy applies only to residents of Houston, Texas, and visitors accessing our Site from this location.

If you execute a subsequent agreement with Call Luke’s Plumbing, that agreement may modify these terms and conditions.

The Information We Collect About You

We collect information about you directly from you, from third parties, and automatically through your access or use of our Site.

Information We Collect Directly From You

The information we collect from you depends on how you use our Site and services. For example:

• If you request a quote through our Site, we will collect your contact information (e.g., name, email, phone number, address) and a description of the service you are interested in.
• If you contact us for customer support, we will collect the information you provide during the communication.
• If you participate in a promotion or contest, we will collect your entry information and any additional details you submit.

Information We Collect From Third Parties

We may collect information about you from the following sources:

• Service Providers: If you schedule a service through a third-party platform, we may receive your contact information and service details.
• Marketing Companies: We may obtain contact lists from non-affiliated marketing companies.
• Social Media Platforms: If you interact with us on social media (e.g., tagging us in a post), we may collect the information you share, depending on your privacy settings.
• Advertising and Analytics Providers: We may collect information about your interaction with our Site from advertising networks, analytics providers, and internet service providers.

Information We Collect Automatically

We use cookies, web beacons, and other tracking technologies to automatically collect information about your use of our Site, including:

• Domain name;
• Browser type and operating system;
• Pages you view and links you click;
• IP address and general location information;
• Length of time you spend on our Site;
• Referring URL (the webpage that led you to our Site).

For more information, see the “Cookies and Other Tracking Mechanisms” section below.

How We Use Your Information

We use your information, including personal information, for the following purposes:

Service Provisioning and Transactional Purposes

• To provide our plumbing services to you.
• To process your requests, such as scheduling appointments or providing quotes.
• To communicate with you about your use of our services, including sending appointment reminders and service updates via text message.

Customer Service

• To respond to your inquiries and provide customer support.

Marketing

• To send you promotional emails and text messages about our services, special offers, and newsletters. You may opt-out of these communications at any time by following the “unsubscribe” link in the email, replying STOP to text messages, or contacting us at info@calllukes.com.

Advertising

• To display targeted advertisements on our Site and third-party platforms.
• To evaluate the effectiveness of our advertising campaigns.

Legal and Security Purposes

• To comply with legal obligations and protect against fraudulent or illegal activities.
• To enforce our Terms of Service and this Privacy Policy.

How We Share Your Information

We may share your information with the following parties:

Service Providers

We disclose your information to third-party service providers who assist us with operations, such as website hosting, payment processing, and marketing.

Advertising and Analytics Providers

We share information with advertising networks and analytics providers to improve our advertising efforts and analyze Site usage.

Legal and Business Transfers

We may disclose your information in response to legal processes, to protect our rights, or in the event of a business transfer (e.g., merger, acquisition, or bankruptcy).

Aggregate or De-Identified Information

We may share aggregated or de-identified information that does not directly identify you for any purpose.

Text Messaging

If you opt-in to receive text messages from us, we may send you informational messages, such as appointment reminders, service updates, and promotional offers.

Opt-Out Instructions

You can opt-out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@calllukes.com.

Data Sharing

We will not share your phone number or text messaging consent with third parties for marketing purposes.

Cookies and Other Tracking Mechanisms

We use cookies, web beacons, and similar technologies to track your activity on our Site. You can disable cookies through your browser settings, but some features of the Site may not function properly.

We also use analytics tools like Google Analytics to evaluate Site usage. To opt-out of Google Analytics, visit Google Analytics Opt-out.

Your Choices

Marketing Communications

You may opt-out of receiving promotional emails by following the “unsubscribe” link in the email or contacting us at info@calllukes.com.

Text Messages

You may opt-out of text messages by replying STOP to any message.

Cookies

You can disable cookies through your browser settings. Note that disabling cookies may affect your experience on our Site.

Security

We implement reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Site and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make material changes, we will notify you through the Site or by email.

Contact Us

If you have questions about this Policy or our privacy practices, please contact us at:

Call Luke’s Plumbing
Email: info@calllukes.com
Phone: (713) 686-7000

Terms & Conditions for Text Messaging

Effective Date: [Insert Date]

By opting in to receive text messages from Call Luke’s Plumbing, you agree to the following terms and conditions:

Message Types

You may receive the following types of messages from us:

• Appointment reminders;
• Service updates;
• Promotional offers;
• Account notifications.

Message Frequency

Message frequency varies. You may receive messages periodically based on your interactions with us.

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details.

Customer Support

For assistance, reply HELP to any message or contact us at info@calllukes.com.

Opt-Out Instructions

You can opt-out of receiving text messages at any time by replying STOP to any message.

Call-to-Action (CTA)

Opt-In Disclosure

By providing your phone number and opting in to receive text messages from Call Luke’s Plumbing, you agree to the following:

• You will receive informational messages, such as appointment reminders, service updates, and promotional offers.
• Message frequency varies.
• Message and data rates may apply.
• For help, reply HELP or email us at info@calllukes.com.
• To opt-out, reply STOP at any time.

For more information, review our Privacy Policy and Terms & Conditions.